Privacy Policy
1. Introduction
Syntax Scale (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. SMS / Text Message Program
Syntax Scale operates an SMS/text messaging program. This section describes the program, how you opt in, and what to expect.
How you opt in
You opt in by providing your mobile number and checking a consent box on the free-audit booking form at syntaxscale.com. Consent is optional and is not a condition of booking or purchase. We provide two separate opt-ins so you can choose either, both, or neither: (1) appointment and transactional messages, and (2) promotional messages.
What we send
Transactional messages include appointment confirmations, reminders, and informational follow-ups about your requested audit. Promotional messages, sent only if you opt in separately, include occasional offers and updates.
Message frequency
Message frequency varies, typically 2 to 5 messages per month per recipient, depending on your appointment and activity.
Rates
Message and data rates may apply.
Opt out and help
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at office@syntaxscale.com or 440-485-3111. After you reply STOP, you will receive a confirmation and will not receive further messages unless you opt back in.
No third-party sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
3. Information We Collect
Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.
Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.
4. How We Use Your Information
We use your information to:
- Provide requested services and customer support
- Send appointment confirmations and reminders
- Send SMS and email communications that you have explicitly consented to receive
- Improve our website and marketing performance using analytics
- Maintain compliance records related to consent and opt outs
- Protect our business and users, including fraud and security monitoring
5. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
6. How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of Syntax Scale, our users, or others.
Business transfers
If Syntax Scale is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Third party sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Your Choices
SMS opt out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email opt out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
11. Contact Us
If you have questions about this Privacy Policy, contact:
Syntax Scale
Phone: 440-485-3111
Email: office@syntaxscale.com